Frequently asked questions

Can I smoke at Borough Market?

No, the whole of Borough Market is a smoke-free zone

Are dogs allowed at the Market?

With the exception of guide dogs, dogs are not allowed in the Market.

How do I make a complaint?

If you are unhappy with any aspect of the service at Borough Market, you can make a complaint by emailing Alternatively you can write to:

Borough Market Public Relations, 8 Southwark Street, London SE1 1TL

Please provide us with full details of your complaint along with your full contact details and preferred method of contact. Anonymous complaints will not be investigated.

We will contact you to confirm receipt, and will aim to provide a full response within 15 days. In the unlikely event that you are unhappy with the response you have received, your complaint will be escalated to the managing director, who will aim to respond within 20 working days. If the nature of your complaint means that these timeframes cannot be met, we will always keep you informed by telephone or in writing.

Still can’t find the answer you need?

If you haven’t found the information you need here on the website then feel free to get in touch and we’ll do our best to help.