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Your personal information and privacy

How and why Borough Market collects and uses personal information about visitors, traders, subscribers, business partners, customers and other contacts

Who are we?

We are Borough Market (Southwark) Trust a registered charity with charity number 1076940 and Borough Market Business Limited a registered company with company number 8157060. Our address is 8 Southwark Street, London SE1 1TL. Our telephone number is 020 7407 1002.

We are responsible for deciding what personal information we collect and how it is used. Our charity is registered with the Information Commissioner’s Office as a controller of personal information under registration number Z2348238 and our trading company is registered under registration number ZA134027.

Our Data Protection Manager is Darren Henaghan.

If you have any questions about how we use your personal information, you can contact the Data Protection Manager at: [email protected].


How do we collect personal information?

We collect personal information through our website (including through cookies and through our direct interactions with you, including face-to-face, over the telephone, and in writing.

We receive some personal information from Good Sixty Limited, the company that provides our online shopping service (www.goodsixty.co.uk/borough-market). If you open a Good Sixty account or otherwise provide personal information to Good Sixty, they will be responsible for how they use your personal information and we encourage you to read their privacy notice www.goodsixty.co.uk/pages/privacy.

We also collect personal information via CCTV recording on our premises. Read our current CCTV notice.


What personal information do we collect?

We routinely collect the following types of personal information from you, depending on how you contact us: name, address, email, mobile number, landline, social media handle(s), website address, CCTV footage.

We also collect the following personal information from our traders and business contacts: VAT registration number and tax code, bank account or other payment information, and information about your career and business history.


Our website

When you use our website, we collect some technical information about your devices (such as your computer, your mobile, or your tablet) including your IP address and your device ID.

Our website is not intended for children and we do not knowingly collect data relating to children.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they use your personal information. When you leave our website, we encourage you to read the privacy policy of every website you visit.


Cookies

A cookie is a text file containing a small amount of data which is downloaded to your computer when you visit our website. Cookies are useful because they help us arrange the content and layout of our website and recognise devices that have been to our website before. Cookies also help us to identify which of our articles are the most popular and the types of journey visitors have to our website. Some cookies are essential to enable you to move around our website and use its features.

To find out more about the cookies we use on our website, please see our cookie policy.


How do we use your personal information?

We use your personal information to deliver our services to you and to provide you with information about them, for example:

  • to provide a public market for the use and benefit of the local community in the Borough of Southwark and to promote social engagement
  • to ensure the day-to-day safe running and management of the market
  • to improve the visitor experience of the market
  • to promote and run our charitable and commercial activities, including offers, events, exhibitions, clubs and venue hire
  • to process requests, enquiries, complaints and bookings

We collect personal information about traders (and people who apply to become traders) to ensure that the market continues to sell a diverse range of food, honestly priced and carefully sourced. We also use personal information about traders and other business contacts (such as people who contribute recipes or articles for our website or other publications) on our website and in other material promoting the market.

We may sometimes use your personal information for historical, archiving and research purposes and we may share administrative records (such as governance, finance and property documents) with the London Metropolitan Archives who maintain an archive of materials relating to the market. The London Metropolitan Archives are held on behalf of the City of London and you can find more information here www.cityoflondon.gov.uk/things-to-do/history-and-heritage/london-metropolitan-archives  

If we need to process your personal information for a purpose which is different from or incompatible with that for which it was originally collected, we will provide you in advance with information on that other purpose.


Marketing communications

We will only send you news and information our exhibitions, events, special offers and other initiatives if you have given us consent to be on our mailing lists (for example, if you have signed up to receive our newsletter).

Every message we send you will give you the option to opt-out of receiving any further marketing communications from us.


How do we ensure that collection of your personal information is lawful and fair?

We always have to have a valid reason to use your personal information. For the purposes of data protection legislation, this is called the “lawful basis for processing”.

Our lawful basis for processing will most commonly be one of the following:

  • where you have given your consent (for example, to subscribe to our newsletter)
  • to perform a contract that we have with you (for example, venue hire, market trading or events)
  • to meet our legal or statutory compliance obligations
  • to pursue or protect our legitimate interests or those of a third party where those interests are not overridden by your fundamental rights and freedoms

Our legitimate interests include compliance with our charitable objects, namely to provide a public market for the use and benefit of the local community in the Borough of Southwark and to promote social engagement.

Less commonly, we may use your personal data to protect your own vital interests or the vital interests of another person (for example, in an emergency where we need to use your information to protect someone’s life.


Is your personal information shared with anyone?

We will share your personal information with partners and vendors working on our behalf who comply strictly with our instructions and have in place the appropriate organisational and technical safeguards to protection your personal information.

We will share your personal information if we are required by law or for regulatory compliance for example:

  • to comply with a court order
  • for prevention of fraud or other crime
  • to make returns to HMRC
  • to make reports to the Charity Commission, the ICO or another regulator

We may also share personal information with our professional advisers (including our accountants, auditors, bankers, insurers and lawyers) or as part of a sale, transfer or merger of parts of our organisation or our assets.


Where do we process your personal information?

We process your personal information at our registered address at 8 Southwark Street, London SE1 1TL, and (under contract) at the sites of third parties appointed by us.

Some of our service providers may transfer your personal information to countries in the European Economic Area. We will always ensure that we have an agreement in place with our suppliers which protects your personal data when it is transferred outside the UK.


How long will we hold your personal information?

We will keep your personal information for as long as is necessary for the relevant activity or purpose, or as long as is set out in any relevant contract you have with us, or as long as is prescribed by law.


How do we keep your personal information safe?

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access, disclosure or loss of your personal information, we have put in place the appropriate organisational and technical safeguards to ensure the security of the personal information we collect, including data minimisation, encryption, pseudonymisation, back-up and access-control.


What rights do you have over your personal information?

By law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are processing it lawfully.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

In certain circumstances, you also have the right to:

  • Erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Ask us to restrict or suspend processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another person or organisation.

To submit your request, contact us at: [email protected].

We will respond to any request without undue delay.

We may need to ask you to give us additional information to confirm your identity. This is a security measure to ensure that personal information is not disclosed to someone who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Withdrawing consent

If you have given consent to us using your personal information, you have the right to withdraw your consent at any time.

To withdraw your consent contact us at: [email protected].  Once we have received notification that you have withdrawn your consent, we will cease processing your personal information for this purpose without delay.


Queries or complaints

If you have any questions about how we use your personal information, or if you are unhappy with how we have used your personal information, please contact us at: [email protected].

You also have the right to complain to the Information Commissioner’s Office (ICO). For information on how to report your concern please go to: https://ico.org.uk/concerns/


Will you use my data to make automated decisions?

You will not be subject to decisions which will have a significant impact on you based solely on automated decision-making, including profiling, unless we have a lawful basis for doing so and we have notified you. We do not envisage that any decisions will be taken about you using automated means, however, we will notify you if this position changes.


What happens if this notice changes?

We may need to make changes to this notice to comply with legal or data processing developments. If we change this notice we will provide information on our website enabling visitors to review the changes. Any significant change to our use of your personal information will be communicated to you and you will be able to decide whether you agree to the new use.

Last updated: March 2021